Voixdesk — Privacy Policy

This Privacy Policy explains how Voixdesk, operated by Triaxo Solutions LLC ("we", "us", or "our"), collects, uses, and shares information when you use our website and services (the "Service"). We aim to collect only what we need to run a reliable front desk for your business.

1. Information we collect

• Account & business details: your name, email, phone number, business name, address, hours, and the services/prices you configure.
• Payment information: processed by our payment provider, Stripe. We receive confirmation of your plan and status, but we do not store full card numbers.
• Communications data: calls and text messages handled by the Service, including phone numbers, message content, call summaries, and transcripts.
• Contact & lead data you provide: the names, phone numbers, and notes for the leads and clients you add or who contact your numbers.
• Usage & device data: log data, IP address, browser/device type, and how you interact with the dashboard.
• Cookies: essential cookies used to keep you signed in and operate the dashboard.

2. How we use information

• Operate the Service — answer calls, send and receive messages, qualify leads, and book appointments to your calendar.
• Provide support, send service-related notices, and process billing through Stripe.
• Maintain security, prevent abuse, and debug and improve the Service.
• Comply with legal obligations.

3. AI processing

To generate replies and summaries, call and message content may be processed by AI model providers (such as OpenAI) on our behalf. This processing is used to operate the Service and is subject to those providers' commitments to us.

4. How we share information

We do not sell your personal information. We share it with service providers who help us run the Service, including: Stripe (payments), Twilio (telephony and SMS delivery), OpenAI (AI generation), Google (calendar booking, only if connected), and hosting/database providers. We may also disclose information to comply with law, enforce our terms, or protect rights and safety.

5. Text messaging (SMS)

By providing your phone number to us or to a business using the Service — when booking an appointment, calling, texting, or submitting an inquiry — you consent to receive appointment-related and service text messages. Message frequency varies. Message and data rates may apply. You can reply STOP at any time to opt out and HELP for assistance.

No mobile information will be shared with third parties or affiliates for marketing or promotional purposes. Text messaging originator opt-in data and consent will not be shared with any third parties, excluding the vendors and service providers that assist us in delivering text messages (such as our telephony provider).

6. Data processed on behalf of customers

When you use the Service, you may add information about your own clients and leads. For that information, you are the controller and we act as a processor on your behalf, handling it only to provide the Service to you. You are responsible for having a lawful basis and any required consent to provide and process that information.

7. Data retention

We retain information for as long as your account is active and as needed to provide the Service, comply with legal obligations, resolve disputes, and enforce agreements. You can request deletion as described below.

8. Security

We use reasonable technical and organizational measures to protect information, including encryption in transit and row-level access controls that isolate each organization's data. No method of transmission or storage is completely secure, and we cannot guarantee absolute security.

9. Your rights

Depending on your location, you may have rights to access, correct, export, or delete your personal information, or to object to or restrict certain processing. To exercise these rights, contact us at support@voixdesk.com. End-customers whose data was provided by a business using the Service should contact that business directly.

10. International transfers

We and our providers may process information in the United States and other countries. Where required, we rely on appropriate safeguards for such transfers.

11. Children

The Service is intended for businesses and is not directed to children under 18. We do not knowingly collect information from children.

12. Changes to this policy

We may update this Privacy Policy from time to time. We will update the "Last updated" date and, where appropriate, notify you of material changes.

13. Contact

Questions or requests? Email us at support@voixdesk.com. Voixdesk is operated by Triaxo Solutions LLC.