Production RAG: run evals before you ship to customers
Retrieval quality, citation coverage, and regression suites matter more than model choice. Here is the eval ladder we use before any copilot touches production traffic.
What we build
Chatbot & agent capabilities we deliver
Select a capability to see deliverables, stack choices, and engagement models.
Technology stack
Behind every intelligent solution lies a powerful technology stack
We implement production-grade AI tooling across automation, models, data, and operations—aligned with your cloud standards and compliance requirements.
How we deliver
From pilot assistant to production agent—without the guesswork
We treat agents like product features: scoped tools, golden conversations, rollout plans, and runbooks your team owns after launch.
Use-case discovery tied to deflection and handle-time KPIs
Golden conversations and eval gates before customer rollout
Tool permissions, citations, and human approval paths
Observability, cost controls, and handoff to your ops team
Industries
Where chatbots and agents deliver the most value
Support-heavy, document-rich, and workflow-driven teams benefit most when agents are grounded, auditable, and integrated—not bolted onto a generic chat window.
Healthcare & Life Sciences
Clinical and member-support copilots with HIPAA-aware retrieval, review queues, and audit trails.
Financial Services
Governed assistants for policy, KYC, and servicing—with citations and role-based tool access.
Logistics & Operations
Dispatcher and field copilots over SOPs, tickets, and shipment status with escalation paths.
SaaS & Tech
In-product help and onboarding assistants with per-tenant budgets, evals, and feature flags.
Retail & E-commerce
Order-status and returns bots connected to OMS and CRM with measurable deflection.
Education
Advising and enrollment assistants grounded in approved content—not open-web answers.
Public Sector
Citizen-service bots with retention rules, PII handling, and human takeover for edge cases.
Manufacturing & Industrial
Maintenance and quality copilots over manuals, sensor alerts, and work orders.
AI Solutions
Production assistants and agents we've shipped
Representative programs across RAG, in-product copilots, and ops automation—with eval gates and handoff your team can run.
Coin Keeper
Crypto App
CryptoWrex
Ecommerce Banking App
Nostradamus Tips
Smarter Crypto
Social Gold App
Coin Keeper
Nostradamus Tips
Crypto App
Smarter Crypto
CryptoWrex
Social Gold App
Ecommerce Banking App
Process we follow
A step-by-step path to production agents
Discovery, golden sets, pilot channels, hardening, and operate—with one squad accountable from week one.
Discover & align
Map intents, data sources, and success metrics—plus a security review of tools and retention before build.
Build & evaluate
Ship thin slices with eval harnesses on real tickets and conversations—not synthetic demos only.
Harden for production
Add guardrails, rate limits, fallbacks, and production observability aligned to your cloud standards.
Launch & handoff
Runbooks, prompt versioning, and enablement so support and engineering can improve the agent after launch.
Frequently asked questions
Frequently Asked Questions
Common questions about building chatbots and AI agents for production.
Still Have Questions?
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Chatbots primarily answer questions from a knowledge base. Agents can take multi-step actions across tools—with explicit approval gates where needed. We recommend the smallest pattern that meets your KPI.
We use retrieval with citations, constrained tool lists, eval suites on real tickets, and human review queues for sensitive intents before broad rollout.
Yes. We integrate via APIs and webhooks with least-privilege credentials, audit logs per action, and sandbox environments for testing.
A scoped internal copilot or deflection bot often ships in 4–8 weeks including evals, analytics, and an operate plan.
We document ownership options: your team with our playbooks, shared support for prompt regressions, or a managed retainer. Handoff includes eval suites so changes are tested before release.
Insights
From our engineering team
Practical notes on architecture, delivery, and shipping software your team can operate—not generic consulting filler.
Tool-calling agents with approval gates
Agents that mutate state need explicit human approval, least-privilege tools, and audit logs—especially when connecting to CRM, ERP, or ticketing.
Designing APIs that survive real-world load
Versioning, idempotency, pagination contracts, and error shapes that keep mobile, partner, and batch clients stable when traffic spikes.