Privacy Policy

This Privacy Policy describes our practices when you visit our website, contact us, or use Triaxo products and services we operate (including TrackAxo).

Who we are

Triaxo Solutions (“Triaxo,” “we,” “us,” or “our”) is an AI-first software studio. We build custom software, AI/ML systems, and product engineering services for startups and enterprises.

For privacy-related requests, contact us at sales@triaxo.com.

Information we collect

We may collect the following categories of information:

• Contact and inquiry data — name, email, phone, company, job title, and message content when you submit forms or email us.
• Account and service data — if you use Triaxo-hosted products (such as TrackAxo), we process account details, usage logs, and content you submit as part of the service.
• Technical data — IP address, browser type, device identifiers, pages viewed, referring URLs, and approximate location derived from IP.
• Marketing preferences — newsletter sign-ups and communication preferences where you opt in.

How we use your information

We use personal information to:

• Respond to inquiries and provide proposals, support, and delivery of our services
• Operate, secure, and improve our website and products
• Send service-related notices and, where permitted, marketing communications
• Comply with legal obligations and enforce our agreements
• Analyze aggregated usage to improve performance and user experience

Legal bases (EEA/UK visitors)

Where applicable data protection laws require a legal basis, we rely on consent (e.g., marketing), contract performance (client delivery), legitimate interests (website security and analytics), and legal obligation.

How we share information

We do not sell your personal information. We may share data with trusted service providers (hosting, email, analytics, CRM, payment processors) under contracts that require appropriate safeguards; professional advisers where necessary; or authorities when required by law.

If we use subprocessors for client projects, we disclose them in statements of work or data processing agreements as applicable.

International transfers

Triaxo operates remotely with team members and infrastructure in multiple regions. When data is transferred internationally, we use appropriate safeguards such as standard contractual clauses where required.

TrackAxo and client systems

TrackAxo is our business management platform. If you register for TrackAxo, we process account and workspace data to provide the service. Enterprise clients may host data in their own environments; in those cases the client’s privacy policy and data processing agreement govern processing.

Learn more about TrackAxo at trackaxo.html.

Cookies and similar technologies

We use cookies and similar technologies for essential site functions, preferences, and analytics. You can control cookies through your browser settings. Disabling certain cookies may affect site functionality.

Data retention

We retain information for as long as needed to fulfill the purposes described in this policy, meet legal requirements, resolve disputes, and enforce agreements. Retention periods vary by data type and engagement.

Security

We implement administrative, technical, and organizational measures designed to protect personal information. No method of transmission or storage is completely secure; we cannot guarantee absolute security.

Your rights

Depending on your location, you may have rights to access, correct, delete, restrict, or object to certain processing, and to data portability. You may also withdraw consent where processing is consent-based.

To exercise rights, email sales@triaxo.com. You may lodge a complaint with your local supervisory authority.

Children’s privacy

Our website and business services are not directed to children under 16. We do not knowingly collect personal information from children. Contact us if you believe a child has provided data to us.

Third-party links

Our website may link to third-party sites or services. We are not responsible for their privacy practices. Review their policies before providing personal information.

Changes to this policy

We may update this Privacy Policy from time to time. We will post the revised version on this page and update the “Last updated” date. Material changes may be communicated by email or a site notice where appropriate.